TeksturismQuestions, answered.
How do I choose a mat?
Compare material, dimensions and thickness. Fold is compact and 3 mm thick; Studio uses dual-layer TPE at 6 mm; Ground pairs cork with natural rubber at 4 mm; Flow uses PU and natural rubber at 4.5 mm; Room is wider at 80 cm and 8 mm thick; Form pairs printed microfiber with natural rubber at 3.5 mm. These are construction choices, not performance guarantees.
Are accessories included?
Each product is one mat. Accessories shown in lifestyle photographs are not included. Select Mat Only on the product page before adding to your cart.
Do any mats contain natural rubber?
Ground, Flow and Form contain natural rubber. Check the materials if you are sensitive to latex. We do not describe these products as latex-free.
How should I clean my mat?
Follow the care instructions on the relevant product page. The guidance differs for EVA, TPE, cork, PU and microfiber. Let your mat dry completely before storing.
Where do you ship, and what does it cost?
Free standard shipping to all 50 US states and Washington, DC. Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total: 4–6 business days from the processing start; this is an estimate, not a delivery guarantee. US territories, international destinations and APO/FPO/DPO addresses are excluded.
How does the cutoff work?
The order cutoff is 07:00 PM (GMT−06:00), Central Standard Time (Chicago), fixed year-round without daylight saving changes. Business days are Monday–Friday, excluding US federal holidays. Orders placed before the cutoff on a business day use that day as the processing start. Orders placed after the cutoff, on weekends or on holidays use the next business day. Waiting until that start is additional to the estimated 4–6 business days.
What tax is shown at checkout?
The checkout tax amount is $0. This pricing arrangement is not a statement that products are legally tax-exempt.
How do I request a return?
Request a return within 30 days of receiving your item. For a change-of-mind return, the mat must be unused, in its original condition and original packaging. Contact [email protected] with your order number and reason before returning an item. Obtain authorization and return instructions first. Authorized returns go to Teksturism, 50 Route De Cassel, 59114 Steenvoorde, France.
Who pays return shipping?
Teksturism covers related return shipping for company errors, damaged items, defects and incorrect items. Customers cover change-of-mind return shipping to France. There is no restocking fee. Ordinary unused and packaging conditions do not prevent claims for damaged, defective or incorrect products.
When will an approved refund be returned?
Approved refunds go back to the original payment account within 10 calendar days. Your bank or payment provider may take additional time to display the credit.
How do payment and order confirmation work?
Review the total before submitting payment. A payment attempt is not by itself an accepted order. Refer to the payment outcome and any order acceptance confirmation; contact support if you need assistance.
How can I contact you?
Email [email protected] for product, shipping, return or privacy questions. Please do not include card numbers or security codes.
Still need a hand? Contact Teksturism.